Creating Space for Feedback, Growth, and Inclusive Care
Recently, I had the privilege of joining The Flex Podcast with Scott Herbst to discuss leadership, growth, and the philosophy behind Burgos Behavior. What began as a conversation about my professional journey evolved into a deeper reflection on leading with intention and creating systems that honor both clients and teams.
Why I Started Burgos Behavior
In 2011, I stumbled into the world of autism services and quickly realized this was where my heart belonged. Over the years, I learned that meaningful work happens when caregivers are empowered, not just when services are delivered. This philosophy is why Burgos Behavior focuses on caregiver training and consultation rather than the traditional tiered staffing model.
My guiding value has always been choice. Freedom and choice, whether for myself, my team, or the families we serve, are at the center of compassionate care
Leadership Through Systems and Trust
On the podcast, I shared my initial resistance to “rules.” However, as a business owner, I realized that establishing clear systems isn’t about control; it’s about creating space for freedom. These systems provide clarity for my team, allowing them to thrive, and they help families and residential programs trust in our consistency and reliability.
Leadership isn’t about positional authority; it’s about fostering environments where feedback is welcomed, voices are heard, and everyone understands the “why” behind our actions.
Looking Ahead: Passion Projects with Purpose
One of the most exciting parts of our conversation was our exploration of the future. At Burgos Behavior, we’re not only focused on today’s client needs; we’re also developing programs that address long-standing gaps in care:
Accessible Smiles: a behavior-based desensitization program that helps neurodivergent individuals access routine dental care without unnecessary sedation.
Staff Training Foundations: affordable, practical training modules for direct support staff in adult and youth programs.
These initiatives reflect my commitment to scaling impact while ensuring services remain deeply person-centered.
The Takeaway
If there’s one thing I hope listeners and readers remember, it’s this: set realistic expectations rooted in your values, then build the systems to support them. Whether you’re a parent, a program operator, or a team leader, clarity and compassion go hand in hand.
